Wownic Return & Exchange Policy

Overview

Wownic accepts eligible return requests within the timeframes described below. To help us process your request quickly, please contact us before sending any item back.

Items returned without prior approval will not be accepted.

30-Day Return Policy

You may request a return within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in original condition
• Original packaging must be included
• Proof of purchase, such as your order number or confirmation email, is required

How to Start a Return

To start a return, please contact us first at support@wownic.com.

Please do not send items back without contacting us first. Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery and include:

• Your order number
• Clear photos of the issue

We will review your case and arrange a replacement or refund where applicable.

Return Shipping

All returns must be approved before shipping.

If your return is approved, we will provide detailed return instructions. Approved returns must be sent to our designated U.S. return facility.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We do not require customers to ship items internationally.

Non-Returnable Items

The following items are not eligible for return unless they arrive defective:

• Custom or made-to-order printed products
• Personal care items
• Perishable goods
• Hazardous materials
• Final sale items
• Gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

If you would like a different item, please request a return first.

Once your return is approved, place a new order separately. This helps ensure faster processing and product availability.

EU 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason.

To qualify under this cooling-off period, items must be:

• Unused
• In original condition and packaging
• Accompanied by proof of purchase

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds are issued to the original payment method
• Processing time is typically up to 10 business days

Please note that your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@wownic.com.

Contact Information